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Booking Conditions
General rules and regulations of rental to be approved before sending a Booking Request
Download the Booking Condition Pdf - Cernobbiodeluxe
1) Re:
Cernobbiodeluxe s.r.l. to unique partner, head quartered at Via Fratelli Recchi 2, Como, Italy, Tax Code and VAT no. 03300270133, offers brokerage and promotion services for property sales and rental, including market research, feasibility studies and opinion polls, and in reality promotes and closes rental deals for luxury villas and timeshares on behalf of the owners of said properties. The following general rental rules, together with the regulations laid out in the booking request, booking confirmation and House Rules, regulate the contractual relationship entered into with Cernobbiodeluxe s.r.l. and the client for the provision of the services in question.
2) Booking method:
Bookings can be made online following instructions on www.cernobbiodeluxe.com, in an authorized travel agency or by contacting the Cernobbio offices at Piazza Castello 1, tel. +39/335/6445742
A booking request will be valid for 48 hours, and will be considered valid from the payment of 30% of the overall price of the rental as deposit (not refundable). This sum will be held by Cernobbiodeluxe s.r.l. and forfeited in case of withdrawal on the part of the client, as regulated below in art.5. Receipt of payment must be sent to Cernobbiodeluxe s.r.l. via e-mail to: info.cernobbiodeluxe. com, via fax to +39/031/3346983 or by mail to: Cernobbiodeluxe s.r.l. Piazza Castello 1, Cernobbio, 22012, Italy. The booking request will be complete once the full payment has been received within 70 days from the start of the rental agreement. For bookings requested after 70 days from the start of the rental agreement, the client must pay the entire amount due by the first business day after the booking request and send a receipt of payment as described above. Cernobbiodeluxe s.r.l. will give the client confirmation of any payment received.
By sending to Cernobbiodeluxe s.r.l. the booking request enclosed at the end of this document, the client declares that they have read, understood and approved all the general rental rules contained herein and commit to observing them for the entire duration of the contract.
3) Effective date and duration of the contract:
Once the validity of the booking has been verified, Cernobbiodeluxe s.r.l. will send the client a booking confirmation; the contract between Cernobbiodeluxe s.r.l. and the client is concluded and is effective from the day it was sent and will be terminated at the end of the lease when the property is handed over.
4) Termination of the booking and changes:
The booking must be made in the name of the client. The transfer of the booking to third parties must be authorised in writing by Cernobbiodeluxe s.r.l.. If the transfer is authorised, the grantor will be obligated, together with the transferee, to observe the contractual obligations, including payment, that are accepted when the booking request is sent. The client cannot modify the choices made in the booking request. Variations in booking conditions regarding the choice of the property and/or the lease period, on the part of the client constitutes withdrawal from the contract, regulated by the conditions laid out in point 5). Requests for changes in the booking conditions must be sent in writing to Cernobbiodeluxe s.r.l., which will by no means be obligated to observe them; if the change can be made, a new booking request will be made, and the previous request will be cancelled.
5) Withdrawal by the client:
The following circumstances represent withdrawal from the contract:
6) Changes or cancellation by the owner or Cernobbiodeluxe s.r.l.:
If the property chosen and reserved by the client is unavailable due to acts of God that cannot be attributed to Cernobbiodeluxe s.r.l., the latter will be obligated to offer the client a lease for another identical, equivalent or better property, in terms of features and services offered, than the one chosen and reserved by the client, at the same price. Acts of God are all those extraordinary events that cannot be predicted or prevented by exercising ordinary diligence and in any case include: wars, conflicts, natural disasters, terrorist activities, sabotages. Acceptance on the part of the client of another property constitutes a new booking and the amount paid for the cancelled booking will be used as credit for the new booking. In this case the client cannot demand any kind of reimbursement or damages from Cernobbiodeluxe s.r.l. If it is not possible to offer an alternative to the client, or if the client declines the offer, Cernobbiodeluxe s.r.l. will refund the client the amount paid for the cancelled booking, rescinding the obligations taken on with the client, who may not demand other refunds or damages of any kind.
7) Deposit:
The total of the deposit, which does not accrue interest, indicated in the listing for each property, must be paid by the client to the owner upon arrival, unless prior written agreement has been made. The deposit will be refunded to the client upon return of the keys at check-out, after assessing that the property has been returned properly. Should it not be possible to return the deposit immediately, it will be refunded as agreed upon with the client.
The client for whom the booking has been made is also liable for all the persons in his or her group, towards the owner for the upkeep of and respect for the rental. In the event of damage or faults caused by the client to the property, accessory equipment and systems, as well as damages to or theft of furniture, linen and utensils, the cost will be taken from the deposit, and the owner has the right to demand a refund for greater damages. The client expressly declares that they will exempt Cernobbiodeluxe s.r.l. from any request for compensation relating, for any reason, to services rendered by providers of services and/or third parties offered by Cernobbiodeluxe s.r.l. in accordance with this contract and/or offered by Cernobbiodeluxe s.r.l. on request from the client (for example: driver, cook, baby sitter, etc.). Cernobbiodeluxe s.r.l. reserves the right to remove from the property anyone who behaves in a manner that is not in accordance with common decency.
8) Leasing voucher:
The leasing voucher is issued within thirty days before the start of the lease through payment of the entire price of the lease. It contains directions to the property, with the owner's or delegated person's contact details or the person and any other useful emergency numbers. The voucher is only valid for the title holder and cannot be transferred without prior authorisation from Cernobbiodeluxe s.r.l..
9) Arrival and departure:
The client must arrive during the times indicated on the leasing voucher, and any delays must be communicated to the contacts indicated therein. Upon arrival the client must present the leasing voucher, with identity documents and tax code of all members of the group to allow registration with the Italian Police, as required by law.
The owner retains the right to refuse access to the property to anyone who fails to present valid documents, when the details of the guests do not correspond with those on the leasing voucher, if there are more people than allowed, or if the deposit has not been paid. When the client is handed the keys to the property, he or she becomes the guardian of the leased property and of everything contained inside it, to the full effect of the law.
Upon departure, the client must leave the property, accessory equipment and anything else located in the property in good working order, and the deposit will be refunded upon return of the keys and check-out.
10) Extended stay:
The client cannot under any circumstances extend their stay beyond the established deadline, without written consent from Cernobbiodeluxe s.r.l.. In the event of an extended stay agreed upon with Cernobbiodeluxe s.r.l., the client must pay the amount due to Cernobbiodeluxe s.r.l. immediately, as indicated by the latter upon acceptance of the payment.
In the event of an unauthorised extension of stay, even by one day, and anyway in all cases in which the extension prevents and/ or delays the stay of third parties, the owner will have the right to withhold the entire deposit and the client will be liable towards Cernobbiodeluxe s.r.l. for paying an amount equal to double the rental fee, in proportion to the number of extra days, as well as compensation for damages.
11) Number of people:
The only persons allowed to stay on the property are those indicated in the leasing voucher, and the number of persons must not exceed the number of available beds indicated in the property profile. Exceeding the number of persons allowed is breach of contract and the amount paid by the client will be withheld as a fine, unless further damages are due.
12) Minors and children:
The client is responsible for the safety of any minors and children, especially for the use of equipment serving the property and electrical appliances. Should any child need a cot or a high chair or any other accessories provided by the property, the client is informed that such accessories might not comply with current safety regulations, and thereby assumes any and all risk connected to their use, excluding any liability on the part of the owner and Cernobbiodeluxe s.r.l..
13) Pets:
Pets are not allowed on the rented property, unless prior written consent is given.
14) Swimming pools and equipment:
The use of the swimming pool and accessories (showers, deckchairs, sun beds, laundry, etc.) is regulated by the regulations contained in the House Rules; the client named in the contract must make sure that everybody in his or her group, and anybody else invited to use them, make correct and proper use of the swimming pool and the equipment connected to the property, exempting Cernobbiodeluxe s.r.l. and the owner of the property of any liability for injuries to persons or damages to things caused by an incorrect use of said systems and equipment.
15) Complaints:
Cernobbiodeluxe s.r.l. checks that the properties, equipment and services included in the leasing price correspond to those indicated in the offer to the client. Cernobbiodeluxe s.r.l. declines any liability for any changes to the properties and equipment or to services included in the rental price, which might be introduced by the owner without advance warning. If during the client's stay faults to the system occur, or if minor maintenance and repair work is necessary, the client must promptly notify the owner, who will perform repairs as soon as possible, depending on the availability of necessary materials and staff. If, due to exceptional circumstances (e.g. serious faults with the heating system or a breakage in the water pipes that is not easy or quick to repair),the property is no longer fit for lease, Cernobbiodeluxe s.r.l. can offer a replacement property with comparable features. If no alternative property is available, or if the client refuses the replacement, Cernobbiodeluxe s.r.l. will refund the client the amount of the price of the rental net of commission in proportion to the number of days during which the client is not staying at the property, without the client being able to demand compensation for any kind of damage. In any case complaints must be made immediately or at the latest within 48 hours from the occurrence of the event, to Cernobbiodeluxe s.r.l., otherwise, and if the client leaves the property of their own free will, they lose the right to any compensation. Complaints sent after departure are not acceptable.
16) Indemnification:
Cernobbiodeluxe s.r.l. will in no way be held liable for accidents or injuries of any nature that happen to the client, members of the client's group or other guests during their stay, or for theft or loss of personal items or damages to persons or things that might happen to the aforementioned persons during their stay. Cernobbiodeluxe s.r.l. is exempt from all liability in reference to the safekeeping of personal effects of people staying in the property, which are the responsibility of the respective owners.
17) Advertising:
Cernobbiodeluxe s.r.l. takes the utmost care to ensure that the advertising information broadcast online and in brochures, newspapers, magazines, etc. is correct and truthful and changes and updates it so that it always reflects the actual state of the property and sufficiently describe the offered product.
Advertising information does not constitute a leasing offer or a contractual condition established between Cernobbiodeluxe s.r.l. and the client.
By accepting these conditions, the client considers the leased property suited to the established use, to their satisfaction and corresponding to the advertisement.
Cernobbiodeluxe s.r.l. cannot therefore be held liable for any cause and/or reason that depends on the features of the property and/or advertised services.
18) Access:
The client must grant access to the property to the owner, the Administrator and their staff should they so require.
19) Competent Authority:
This contract is regulated by Italian law and for any controversies the Competent Authority will be the court of Como.
20) Interpretation of the text:
This contract is drafted in Italian and English. In the event of any difficulties in interpretation, the parties establish that the text in Italian will be considered authentic.
21) Privacy Regulation, Italian Legislative Decree. 196.03
With reference to law 675/96 and Italian Legislative Decree 196 dated 30/6/2003, the client authorises Cernobbiodeluxe s.r.l. to communicate to third parties their personal details regarding the relationship bound by this contract. Cernobbiodeluxe s.r.l. informs the client that their personal details will be used in accordance with current laws in Italy.
In accordance with Artt. 1341 and 1342 of this contract, the client declares that he or she approves the following clauses:
2) Booking method
4) Termination of the booking and changes
5) Withdrawal by the customer
6) Changes or cancellation by the owner or Cernobbiodeluxe s.r.l.
7) Deposit
10) Extended stay
15) Complaints
16) Indemnification
19) Competent Authority
Cernobbiodeluxe s.r.l. to unique partner, head quartered at Via Fratelli Recchi 2, Como, Italy, Tax Code and VAT no. 03300270133, offers brokerage and promotion services for property sales and rental, including market research, feasibility studies and opinion polls, and in reality promotes and closes rental deals for luxury villas and timeshares on behalf of the owners of said properties. The following general rental rules, together with the regulations laid out in the booking request, booking confirmation and House Rules, regulate the contractual relationship entered into with Cernobbiodeluxe s.r.l. and the client for the provision of the services in question.
2) Booking method:
Bookings can be made online following instructions on www.cernobbiodeluxe.com, in an authorized travel agency or by contacting the Cernobbio offices at Piazza Castello 1, tel. +39/335/6445742
A booking request will be valid for 48 hours, and will be considered valid from the payment of 30% of the overall price of the rental as deposit (not refundable). This sum will be held by Cernobbiodeluxe s.r.l. and forfeited in case of withdrawal on the part of the client, as regulated below in art.5. Receipt of payment must be sent to Cernobbiodeluxe s.r.l. via e-mail to: info.cernobbiodeluxe. com, via fax to +39/031/3346983 or by mail to: Cernobbiodeluxe s.r.l. Piazza Castello 1, Cernobbio, 22012, Italy. The booking request will be complete once the full payment has been received within 70 days from the start of the rental agreement. For bookings requested after 70 days from the start of the rental agreement, the client must pay the entire amount due by the first business day after the booking request and send a receipt of payment as described above. Cernobbiodeluxe s.r.l. will give the client confirmation of any payment received.
By sending to Cernobbiodeluxe s.r.l. the booking request enclosed at the end of this document, the client declares that they have read, understood and approved all the general rental rules contained herein and commit to observing them for the entire duration of the contract.
3) Effective date and duration of the contract:
Once the validity of the booking has been verified, Cernobbiodeluxe s.r.l. will send the client a booking confirmation; the contract between Cernobbiodeluxe s.r.l. and the client is concluded and is effective from the day it was sent and will be terminated at the end of the lease when the property is handed over.
4) Termination of the booking and changes:
The booking must be made in the name of the client. The transfer of the booking to third parties must be authorised in writing by Cernobbiodeluxe s.r.l.. If the transfer is authorised, the grantor will be obligated, together with the transferee, to observe the contractual obligations, including payment, that are accepted when the booking request is sent. The client cannot modify the choices made in the booking request. Variations in booking conditions regarding the choice of the property and/or the lease period, on the part of the client constitutes withdrawal from the contract, regulated by the conditions laid out in point 5). Requests for changes in the booking conditions must be sent in writing to Cernobbiodeluxe s.r.l., which will by no means be obligated to observe them; if the change can be made, a new booking request will be made, and the previous request will be cancelled.
5) Withdrawal by the client:
The following circumstances represent withdrawal from the contract:
- Cancellation of the booking for any reason.
- Failure on the client's part to arrive at the leased property within 48 hours from the established start of the lease, without prior written warning of the delay.
- The client's departure prior to the end of the lease.
- A variation in the booking conditions requested by the client and regarding the property in lease and/or the rental period, as outlined in art. 4).
- 30% of the established price (not refundable deposit).
- 100% of the established price if the cancellation was communicated to Cernobbiodeluxe s.r.l. after the 69th day before the start of the lease.
6) Changes or cancellation by the owner or Cernobbiodeluxe s.r.l.:
If the property chosen and reserved by the client is unavailable due to acts of God that cannot be attributed to Cernobbiodeluxe s.r.l., the latter will be obligated to offer the client a lease for another identical, equivalent or better property, in terms of features and services offered, than the one chosen and reserved by the client, at the same price. Acts of God are all those extraordinary events that cannot be predicted or prevented by exercising ordinary diligence and in any case include: wars, conflicts, natural disasters, terrorist activities, sabotages. Acceptance on the part of the client of another property constitutes a new booking and the amount paid for the cancelled booking will be used as credit for the new booking. In this case the client cannot demand any kind of reimbursement or damages from Cernobbiodeluxe s.r.l. If it is not possible to offer an alternative to the client, or if the client declines the offer, Cernobbiodeluxe s.r.l. will refund the client the amount paid for the cancelled booking, rescinding the obligations taken on with the client, who may not demand other refunds or damages of any kind.
7) Deposit:
The total of the deposit, which does not accrue interest, indicated in the listing for each property, must be paid by the client to the owner upon arrival, unless prior written agreement has been made. The deposit will be refunded to the client upon return of the keys at check-out, after assessing that the property has been returned properly. Should it not be possible to return the deposit immediately, it will be refunded as agreed upon with the client.
The client for whom the booking has been made is also liable for all the persons in his or her group, towards the owner for the upkeep of and respect for the rental. In the event of damage or faults caused by the client to the property, accessory equipment and systems, as well as damages to or theft of furniture, linen and utensils, the cost will be taken from the deposit, and the owner has the right to demand a refund for greater damages. The client expressly declares that they will exempt Cernobbiodeluxe s.r.l. from any request for compensation relating, for any reason, to services rendered by providers of services and/or third parties offered by Cernobbiodeluxe s.r.l. in accordance with this contract and/or offered by Cernobbiodeluxe s.r.l. on request from the client (for example: driver, cook, baby sitter, etc.). Cernobbiodeluxe s.r.l. reserves the right to remove from the property anyone who behaves in a manner that is not in accordance with common decency.
8) Leasing voucher:
The leasing voucher is issued within thirty days before the start of the lease through payment of the entire price of the lease. It contains directions to the property, with the owner's or delegated person's contact details or the person and any other useful emergency numbers. The voucher is only valid for the title holder and cannot be transferred without prior authorisation from Cernobbiodeluxe s.r.l..
9) Arrival and departure:
The client must arrive during the times indicated on the leasing voucher, and any delays must be communicated to the contacts indicated therein. Upon arrival the client must present the leasing voucher, with identity documents and tax code of all members of the group to allow registration with the Italian Police, as required by law.
The owner retains the right to refuse access to the property to anyone who fails to present valid documents, when the details of the guests do not correspond with those on the leasing voucher, if there are more people than allowed, or if the deposit has not been paid. When the client is handed the keys to the property, he or she becomes the guardian of the leased property and of everything contained inside it, to the full effect of the law.
Upon departure, the client must leave the property, accessory equipment and anything else located in the property in good working order, and the deposit will be refunded upon return of the keys and check-out.
10) Extended stay:
The client cannot under any circumstances extend their stay beyond the established deadline, without written consent from Cernobbiodeluxe s.r.l.. In the event of an extended stay agreed upon with Cernobbiodeluxe s.r.l., the client must pay the amount due to Cernobbiodeluxe s.r.l. immediately, as indicated by the latter upon acceptance of the payment.
In the event of an unauthorised extension of stay, even by one day, and anyway in all cases in which the extension prevents and/ or delays the stay of third parties, the owner will have the right to withhold the entire deposit and the client will be liable towards Cernobbiodeluxe s.r.l. for paying an amount equal to double the rental fee, in proportion to the number of extra days, as well as compensation for damages.
11) Number of people:
The only persons allowed to stay on the property are those indicated in the leasing voucher, and the number of persons must not exceed the number of available beds indicated in the property profile. Exceeding the number of persons allowed is breach of contract and the amount paid by the client will be withheld as a fine, unless further damages are due.
12) Minors and children:
The client is responsible for the safety of any minors and children, especially for the use of equipment serving the property and electrical appliances. Should any child need a cot or a high chair or any other accessories provided by the property, the client is informed that such accessories might not comply with current safety regulations, and thereby assumes any and all risk connected to their use, excluding any liability on the part of the owner and Cernobbiodeluxe s.r.l..
13) Pets:
Pets are not allowed on the rented property, unless prior written consent is given.
14) Swimming pools and equipment:
The use of the swimming pool and accessories (showers, deckchairs, sun beds, laundry, etc.) is regulated by the regulations contained in the House Rules; the client named in the contract must make sure that everybody in his or her group, and anybody else invited to use them, make correct and proper use of the swimming pool and the equipment connected to the property, exempting Cernobbiodeluxe s.r.l. and the owner of the property of any liability for injuries to persons or damages to things caused by an incorrect use of said systems and equipment.
15) Complaints:
Cernobbiodeluxe s.r.l. checks that the properties, equipment and services included in the leasing price correspond to those indicated in the offer to the client. Cernobbiodeluxe s.r.l. declines any liability for any changes to the properties and equipment or to services included in the rental price, which might be introduced by the owner without advance warning. If during the client's stay faults to the system occur, or if minor maintenance and repair work is necessary, the client must promptly notify the owner, who will perform repairs as soon as possible, depending on the availability of necessary materials and staff. If, due to exceptional circumstances (e.g. serious faults with the heating system or a breakage in the water pipes that is not easy or quick to repair),the property is no longer fit for lease, Cernobbiodeluxe s.r.l. can offer a replacement property with comparable features. If no alternative property is available, or if the client refuses the replacement, Cernobbiodeluxe s.r.l. will refund the client the amount of the price of the rental net of commission in proportion to the number of days during which the client is not staying at the property, without the client being able to demand compensation for any kind of damage. In any case complaints must be made immediately or at the latest within 48 hours from the occurrence of the event, to Cernobbiodeluxe s.r.l., otherwise, and if the client leaves the property of their own free will, they lose the right to any compensation. Complaints sent after departure are not acceptable.
16) Indemnification:
Cernobbiodeluxe s.r.l. will in no way be held liable for accidents or injuries of any nature that happen to the client, members of the client's group or other guests during their stay, or for theft or loss of personal items or damages to persons or things that might happen to the aforementioned persons during their stay. Cernobbiodeluxe s.r.l. is exempt from all liability in reference to the safekeeping of personal effects of people staying in the property, which are the responsibility of the respective owners.
17) Advertising:
Cernobbiodeluxe s.r.l. takes the utmost care to ensure that the advertising information broadcast online and in brochures, newspapers, magazines, etc. is correct and truthful and changes and updates it so that it always reflects the actual state of the property and sufficiently describe the offered product.
Advertising information does not constitute a leasing offer or a contractual condition established between Cernobbiodeluxe s.r.l. and the client.
By accepting these conditions, the client considers the leased property suited to the established use, to their satisfaction and corresponding to the advertisement.
Cernobbiodeluxe s.r.l. cannot therefore be held liable for any cause and/or reason that depends on the features of the property and/or advertised services.
18) Access:
The client must grant access to the property to the owner, the Administrator and their staff should they so require.
19) Competent Authority:
This contract is regulated by Italian law and for any controversies the Competent Authority will be the court of Como.
20) Interpretation of the text:
This contract is drafted in Italian and English. In the event of any difficulties in interpretation, the parties establish that the text in Italian will be considered authentic.
21) Privacy Regulation, Italian Legislative Decree. 196.03
With reference to law 675/96 and Italian Legislative Decree 196 dated 30/6/2003, the client authorises Cernobbiodeluxe s.r.l. to communicate to third parties their personal details regarding the relationship bound by this contract. Cernobbiodeluxe s.r.l. informs the client that their personal details will be used in accordance with current laws in Italy.
In accordance with Artt. 1341 and 1342 of this contract, the client declares that he or she approves the following clauses:
2) Booking method
4) Termination of the booking and changes
5) Withdrawal by the customer
6) Changes or cancellation by the owner or Cernobbiodeluxe s.r.l.
7) Deposit
10) Extended stay
15) Complaints
16) Indemnification
19) Competent Authority
